Delivery is next working day where
possible.
Free delivery on orders above £25
Orders below £25 will incur
a £4.95 delivery charge.
Premium Delivery services such as,
Northen Ireland, AM berfore noon & Saturday
are available at the checkout for an extra charge.
Northen Ireland - two working day
service £17.50
AM before noon delivery £9.99
Saturday Delivery £14.99
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(Q) Where do you Deliver?
We offer a UK Mainland and Northern
Ireland delivery service.
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(Q) How quickly can you deliver?
We offer Next day delivery on orders
placed Monday - Thursday before 4pm (GMT). Orders
placed after 4pm on a Thursday through to 4pm on
the following Monday will be delivered on the Tuesday
unless stated on the website.
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(Q) Can you deliver on a Saturday?
We can deliver on Saturday's if your
order is placed before 4pm on the Friday before.
Saturday delivery is not Free of Charge, it costs
£14.99 and can be selected from the delivery
options drop down box before clicking the order
online button. Saturday delivery is guaranteed before
noon. Some Depots in Northern Ireland and remote
parts of Scotland do not offer a Saturday service.
Please note Saturday delivery may not be available
on all items.
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(Q) Between which times do you deliver?
Our Couriers deliver between 8.30am
and 5.30pm to business addresses and between 8.30am
and 5.30pm to residential addresses, we cannot specify
an actual time as the drivers routes change daily.
We can offer a Guaranteed before noon service, it
costs £9.99 and can be selected from the delivery
options drop down box before clicking the order
online button.
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(Q) What happens if the recipient
is out?
Should the recipient be out when our
courier attempts delivery, our shopping cart gives
you the option to leave the goods with a neighbour.
The driver will try to deliver to a neighbour and
post a card through the letterbox advising the recipient
which neighbour they have left the parcel with.
If the parcel is unable to be left
with a neighbour the driver will post a card through
the letter box inviting the recipient to telephone
our courier to arrange either;
A Collection from the nearest depot,
which is available the working day after the card
was left.
Re-delivery to the origonal address
during normal hours 8.30am - 5.30pm.
Any Parcels not delivered or collected
within five days will automatically be returned
to ourselves.
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(Q) Can the parcel be left safe ie.
in the porch?
As a security measure we require a
signature on receipt of delivery, therefore we will
not take instructions from the recipient or sender
to leave the parcel safe.
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(Q) Can I Track my Order?
You will be able to track your order
from the moment it leaves our distribution centre.
Orders are scanned onto vans and this is the point
from which our tracker page works. Please enter
your order id number, this will be a 7 digit number.
Eg. order number enter 3333555
Please
click here to track your order
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(Q) My order is showing goods out
for delivery?
Our Courier Inter Link will update
their tracking system from, 'Goods weighed at depot'
to 'goods out for delivery' once the parcel has
been scanned by the driver who will be delivering
your order. Once your order has been delivered,
the time of delivery, signature and name will be
entered onto the system. This can take several hours
to update and for remote locations can take upto
24 hours. We track all orders throughout our day
to prevent any delay in parcels being delivered.
If we are informed of any problems or possible delays
then we will contact you at the earliest possible
stage, orders being delivered on Fridays and Saturdays
will be updated on the following Monday.
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